The role
Your role
You will play a key part in:
- GRC expertise in pre-sales: qualifying client needs with an expert reading of risk management and compliance issues.
- Project management: delivering deployments on time, on budget and to the expected quality.
- GRC advisory: helping clients structure their frameworks and processes, beyond simply configuring the tool.
- Training and upskilling: making clients autonomous on the solution.
- Excellence through AI: using and spreading AI best practices to work more efficiently across the whole project cycle.
You will work closely with:
- The Sales team: to qualify opportunities, take part in pre-sales and contribute to tender responses.
- The Customer Success team: to ensure a smooth post-deployment handover and remain occasional support on complex GRC topics.
- The Product and Tech team: to pass on client feedback and contribute to product priorities.
Responsibilities
Your responsibilities
Your main duties will include:
Needs qualification and pre-sales
- Support discovery conversations with prospects and clients, identifying the underlying business and GRC issues.
- Prepare and deliver tailored demonstrations, with scenarios adapted to the client’s context.
- Produce sales support material and contribute to tender responses (RFI, RFP, DCE), compliance matrices and service pricing.
- Launch and follow up PoCs, assess the technical and functional feasibility of the needs expressed.
Managing deployment projects
- Organise project kick-offs: define budgets, timelines and resources, and present the schedule to the client.
- Draw up a detailed project plan and configure the Make IT Safe platform to meet client needs.
- Support technical integration with the client’s information system (SSO, API, environments).
- Check the quality of imported data (suppliers, questionnaires, action plans, etc.).
- Ensure the specifications are met (quality, timelines, budget) throughout the deployment.
Training and support content
- Design and run training sessions for users and administrators.
- Develop guides, tutorials, procedures and short videos to ease adoption of the solution.
Continuity of the client relationship
- Ensure a smooth handover between the deployment phase and Customer Success follow-up.
- Remain an occasional point of reference on complex GRC topics during the client lifecycle.
Continuous improvement and spotting opportunities
- Work with the Business, Product and Tech teams to prioritise and integrate client feedback.
- Identify cross-sell and upsell opportunities, build usage roadmaps aligned with client objectives.
Operational excellence through AI
- Use the best AI tools every day to prepare, analyse, document, decide on and secure projects.
- Identify, automate and eliminate tasks that add no value.
- Measure the gains achieved (timelines, quality, client satisfaction, productivity).
Profile
Who we are looking for
Required skills
- Proven GRC / cybersecurity expertise (frameworks such as ISO 27001, NIS2, DORA, GDPR…), ideally combined with consulting or project management experience in a SaaS environment.
- Good understanding of technical issues (SSO, API, IS integrations), with the ability to talk to technical contacts as well as business decision-makers.
- Strong writing skills (sales material, user documentation, tender responses).
- You fully integrate AI into your daily work and have already automated part of it.
Soft skills
- At ease speaking in public to run demonstrations, training sessions and account reviews.
- Client focus, autonomy and rigour in project follow-up.
- Team spirit to work with the Sales, Product and Tech teams.
- Proactive and keen to challenge problems; you learn fast and adapt your practices based on the results achieved.
The company
About Make IT Safe
We publish a sovereign solution for managing cyber compliance and risk (NIS 2, DORA, ISO 27001, and GDPR too), on the market since 2018. It came out of the merger of Peridiag, dedicated to third-party cyber risk assessment, and Book My Data, specialised in GDPR compliance.
30+ employees in Nantes and Paris, 150+ customers onboarded. The platform is hosted in France on OVHcloud and 3DS OUTSCALE, in ISO 27001 and 27701 certified datacentres, with a dedicated SecNumCloud offer.
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